Privacy Policy

This Privacy Policy explains how we collect, use and (under certain conditions) disclose your personal information. We collect your personal information in order to serve you with personalized products. This includes all stages of the production including managing your photos, customizing your product designs, and manage your orders.

Cookies allow applications to recognize your device and personalize your experience. There are two types of cookies first party and third party. First party cookies set by us, Knowhere Ink, are used in a minimal capacity to recall preferences. Third parties also install cookies to recognize you on our website. Here are third party cookies we use:
1. Google Analytics - Lets us know the types of devices that are visiting us without revealing any personally identifiable information
2. Stripe - To help checkout securely
3. Paypal - To help checkout securely

1. When you create an account, we collect minimal information such as your name and email.
2. During checkout your credit card information is stored securely on our payment processor, either Stripe or Paypal, to enable easy ordering on future orders. We do not store credit information locally.
3. We may also allow third parties to provide us with analytics about your visits to our Sites and Apps. The third-party analytics services may use cookies, web beacons and other technologies to collect information about your use of the Sites and Apps and other websites, including your IP address, web browser, pages viewed, time spent on pages, and links clicked. To help us customize our offers to you, we will retain your complete browsing history. The history of pages that you visit prior to registration will be appended to your account once you register.
4. The nature of our service requires us to store the photos that you use on your personalized products. We will present previews of your customized products using your personal images, email order confirmations with your personal images, and present advertisements to you using your personal images. Your images will not be shared with other site userss.

We may store your Internet protocol (“IP”) address, Internet service provider, and date/time stamp for system administration, order verification, internal marketing, and system troubleshooting purposes. An IP address may indicate the location of your computer.

We collect your personal information primarily in order to serve you with personalized products that you order from our website. However, we also use your information to present you with customized offers. Our primary way to customize offers is by occupation, specifically whether you are a professional photographer or hobbyist. We will send customized offers to you via:
1. Website customization
2. Email advertising
Email advertising may include newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

Information about our customers is not shared with advertisers. However, some information is shared with 3rd parties that support our website. Examples of such use include:
1. Your personal information will be stored in the database of the 3rd party software systems that we use for email service.

Upon your request, we will remove you from our mailing list. You can request removal by clicking the “unsubscribe” button in the footer of any email that you receive from us.

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.

This policy was updated on May 10, 2020.